In the car-making scene, sure enough, Mazda is a big name, but it has been seen lately that some of their car models’ infotainment systems have been acting up. And no, we aren’t talking about just some minor inconvenience or anything like that, nah, we’re talking about some problems that could have turned into a scary situation for the driver. That is why this Mazda Class Action Lawsuit is a big thing, and you should stay tuned to find out what is being made of this case now.
Who’s Caught Up in This Mazda Class Action Lawsuit?
This case, known as Duffy et al. v. Mazda Motor of America, Inc., is currently pursued in Kentucky. It involves a number of Mazda motor vehicles sold in the U.S. and its territories, starting from the all the way back to 2014 year models and up to the 2023 models. So, in case your car is one of these and the infotainment system has been acting up, you might want to hear specific information about it.
Just a quick look at the list of cars: Mazda2 (2016-2022), Mazda3 (2014-2018), Mazda6 (2016-2021), CX-3 (2016-2021), CX-5 (2016-2020), CX-9 (2016-2020), and the MX-5 Miata (2016-2023). In case you have the possession of one of the above-mentioned vehicles, and the display has caused you some problems, then you are the one against whom this action against is directed.
How Bad Was This Problem, Really?
Let’s just put it in this way that it was definitely not a minor malfunction. For certain people, the Mazda Connect system went entirely out of control. Imagine the following: the screen of your device doesn’t stop turning off and on like in a very bad movie loop or something like that. It may also freeze at the very moment you are trying to find a route to your destination. The buttons don’t respond anymore, the rearview camera turns black, or the touchscreen acts as if it is driven by a ghost, for it taps one thing and does another really.
A few of the drivers had no physical contact with the screen and still noticed strange spider-web scratches on it. While other drivers had the feeling that their system was possessed, and they were getting random commands in the middle of nowhere out of the blue. Scary, no? And add to that the inconvenience they had to go through. Basically, it wasn’t just about missing your favorite song; it messed with navigation, phone calls, cameras, basically everything tied to that screen.
What’s Mazda Doing to Fix This?
They have chosen not to take the issue to court and come up with a solution by settling, which is favorable for the people affected. Have you purchased or rented a vehicle that is among the aforementioned models? Here is what you might expect.
First of all, the company is providing a Limited Warranty Extension. This just means that they will help you with your infotainment system for free for the next 24 months. It is necessary that the original warranty on your vehicle has already expired in order to receive these 24 months. If your old contract is yet to expire the 24-month period will commence as soon as it is completely over.
In case if you have already incurred some costs for yourself to remove the problems, like buying a new screen, reinstalling a camera, or doing a system update, you may be able to get that money back. No joke! But, there is a condition that you have to meet, which is to fill out the application form on or before August 1, 2025; otherwise, you should forget about the money you spent getting back to you.
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